Cancellation and refunds

This page explains how you or we can end a plan, and how refunds work. The rules are different for our two products: a website care plan ends with 30 days’ notice, and Reception, once it is offered, can be cancelled at any time. We sell services, not goods, so there is nothing to send back.

Ending a website care plan

Either side can end a website care plan with 30 days’ notice.

To give notice, message us on WhatsApp at +91 82570 45877 or email hello@jamirlabs.com. The 30 days count from the day we receive your message, and we reply to confirm the date your plan ends. If we end a care plan, we give you the same 30 days’ notice in writing. [[TODO: confirm that the 30 days count from the day we receive the message (the dates in the example below follow this), that we reply with the end date, and that our own notice is given in writing]]

Refunds on a care plan

Your care plan ends when the 30 days’ notice runs out. If you have already paid for whole months after that day, we refund them. The month in which the plan ends is not refunded, even if only part of it is used.

For example, if you have paid up to the end of March and give notice on 10 July, your plan ends on 9 August. August is not refunded. September to March, seven whole months, are refunded.

For a plan paid for a year, each month is refunded at the yearly price divided by twelve.

If we are the ones who end your care plan, we also refund the unused days of the month in which it ends, as well as the whole months after it.

We send a refund within 7 working days of your care plan ending. We pay the payment fee on it, so you get the full amount back. It goes back to the card, UPI ID or bank account you paid from. A card or UPI refund usually takes a further 5 to 7 working days to reach you, depending on your bank.

If a refund cannot go back that way, for example because the payment is more than six months old, we pay it by bank transfer into an account in your business’s name, once you ask us to in writing. [[TODO: a lawyer to confirm this route]]

Build fees and other one-off costs

[[TODO: whether a website build fee, or part of it, is refunded if a project is cancelled before it is finished]]

[[TODO: whether third-party costs already paid for you, such as a domain registration, are refunded (common practice: not refunded once paid to the provider, because the domain stays in your name)]]

Your website and accounts after a care plan ends

Your domain, accounts and data are registered in your name, so they stay yours when a care plan ends. [[TODO: what we hand over when a care plan ends, and how long the website stays online]]

Cancelling Reception

Reception is in development, and no business uses it or pays for it yet. When it is offered, these are the rules for cancelling it.

You can cancel at any time, with no notice period. Write to us on WhatsApp at +91 82570 45877 or email hello@jamirlabs.com, and a person handles it. There is no cancellation form or button.

Reception keeps running until the end of the month you have already paid for, then stops. We take no further payment after you cancel. [[TODO: whether a payment taken by mistake after you cancel is refunded (proposed: refunded in full)]]

If you pay by an automatic monthly payment, you can also stop it yourself, in your UPI app or with your bank. We treat that as cancelling, and Reception runs to the end of the month already paid for. [[TODO: true once Reception’s paid-up-date change (product branch reception-serve-to-paid-up-date) is live]]

If a monthly payment fails, Reception pauses when the month already paid for ends, and starts again when the payment goes through. We never delete your customers’ messages because of a failed payment. [[TODO: whether there is a grace period after a failed payment (proposed: none); and, like the sentence above, true once Reception’s paid-up-date change is live]]

Refunds on Reception

Once Reception is offered, we do not refund part of a month, because it keeps running until the month you have paid for ends.

The one exception is when we end Reception for your business: then we refund the days you paid for after it stops. We pay the payment fee on it, so you get the full amount back. [[TODO: how much notice we give before we end Reception for a business (proposed: 30 days, the same as the care plan), and how soon that refund is sent (proposed: within 7 working days, the same as the care plan)]]

[[TODO: whether a Reception set-up fee, if one is charged, is refunded (common practice: one-time set-up fees are not)]]

Questions and complaints

If you disagree with a charge, a cancellation or a refund, write to our grievance contact, Limawapang L. Jamir, at hello@jamirlabs.com, or message us on WhatsApp at +91 82570 45877. We reply within 2 working days and settle it within 4 working days.